Refund policy

Return & Refund Policy

Effective Date: July 22, 2026

At XOVRA, every product is carefully crafted and prepared after your order is confirmed. Since our products are made-to-order, we maintain strict quality standards while minimizing waste.

No Returns or Refunds

Due to the made-to-order nature of our products, we do not accept returns or offer refunds once an order has been confirmed and processed.

However, your satisfaction is important to us. If you experience an issue with your order, we offer a hassle-free exchange policy under the conditions below.

7-Day Exchange Policy

You may request an exchange within 7 days of receiving your order.

To qualify for an exchange, the product must:

  • Be unworn, unused, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by proof of purchase (Order ID or invoice).

Exchange Eligibility

1. Incorrect, Damaged, or Defective Product (Our Responsibility)

If you receive:

  • A damaged product

  • A defective product

  • The wrong item or size sent by us

We will provide a free exchange, including all shipping costs.

2. Incorrect Size or Variant Selected by the Customer

If the exchange request is due to an incorrect size, color, or variant selected while placing the order, we are happy to assist.

In such cases, the customer is required to pay one-way shipping charges of ₹200–₹250, depending on the delivery location.

Exchange Process

To request an exchange:

  1. Contact our customer support within 7 days of delivery.

  2. Share your Order ID along with clear photos of the product (if applicable).

  3. Our team will verify your request and provide exchange instructions.

  4. Once the original product passes quality inspection, your replacement will be processed.

Please Note: Products sent back without prior exchange approval may not be accepted.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products requested after 7 days of delivery.

  • Used, washed, damaged, or altered products.

  • Products without original tags or packaging.

  • Items damaged due to misuse or improper handling by the customer.

Order Cancellation

Orders can only be cancelled before they are processed for production or dispatch. Once production has begun, cancellations, returns, or refunds cannot be accepted.

Contact Us

If you need assistance with an exchange, please contact our support team.

Email: xovra.in@gmail.com

Website: www.xovra.in

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

By placing an order with XOVRA, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.